Shipping policy
Your purchase will be sent via Royal Mail Tracked & Signed (standard 3-4 working day delivery) or DPD 24h Tracked & Signed (next working day delivery).
Standard Delivery Royal Mail Policy:
It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unable to sign for a delivery. If this is the case, you will receive a Royal Mail calling card with instructions on how to collect your parcel or rearrange delivery. If you did not receive a calling card please contact us and our customer service team will do their best to help you. If your parcel is not collected or re-delivery arranged within 3 weeks Royal Mail will return the package to us. When we receive the parcel back at our warehouse we will be in contact to request confirmation on whether you would like the item re-sent or a refund issued. Please note, if you require a resend you may be expected to cover the return postage costs. All deliveries are sent on a tracked service, your tracking number will be included in your dispatch email. Please visit the Royal Mail website here to track your order.
Next Working Day Delivery DPD Policy:
We offer a next working day delivery service at an additional cost of £5.99, orders must be placed before 3pm GMT Mon-Thurs. This service is available to UK mainland customers only (excludes Northern Ireland, Scottish Highlands, Channel Islands). If you live outside of the UK and require express delivery, please contact our team via [email protected] On the day of your delivery, DPD will send a notification via text/email (usually before 11am) to confirm your 1 hour delivery time slot. There will need to be someone present at the address to sign for the parcel, if no-one will be available you will have various options on your DPD notification email such as rearranging your delivery or leaving in a safe place. If there is no-one available to sign for your parcel and no information has been supplied to DPD, a calling card will be left with instructions on how to proceed. If you encounter any issues regarding your DPD delivery please contact our customer service team who will do their best to assist.
In the unlikely event that you do not receive your item please contact our team quoting your order number.
Saturday Delivery Policy:
Our Saturday delivery service will ensure you receive your order the following Saturday if ordered before 3pm on the Friday. Orders placed after 3pm on Friday will default to the following weeks Saturday. The service will be DPD tracked and will require a signature upon delivery. You will receive a 1 hour time slot on the morning of delivery via email/text. Please note, the Saturday delivery service is only available to UK mainland customers and excludes certain postcodes (Scottish Highlands, Channel Islands etc.) If you are unsure whether the service covers your area please contact our team on [email protected] / 0161 792 9011 who will advise further.
Free Next Day Delivery Upgrade:
We are pleased to offer a FREE Next Working Day Delivery upgrade when you purchase 2 suits or more. Your order will automatically be upgraded therefore please select standard delivery at the checkout. Please note this offer is only available to UK Mainland customers. Orders must be placed before 3pm GMT Monday -Thursday to ensure your order is delivered the next working day.
International Postage:
We offer worldwide postage at very competitive prices. If you have any questions please do not hesitate to contact us either by email ([email protected]) or call us on 0161 792 9011. Please be aware, regretfully we are unable to ship to Russia.
