Delivery

Orders are dispatched Monday - Friday (excluding bank holidays).

All deliveries are sent on a tracked service, your tracking number will be included in your dispatch email. 

UK Delivery

Standard Delivery - FREE

Standard delivery is free on all orders to mainland UK.

Orders placed on a standard delivery service will be dispatched within five working days and then delivered within two working days. Orders will be sent with either DPD or Royal Mail.

Next Day (DPD) - £5.99 

Next Day delivery service comes at an additional cost of £5.99. Orders must be placed before 3pm GMT Monday - Friday. This service does not include Sunday delivery.

This service is available to UK mainland customers only (excludes Northern Ireland, Scottish Highlands, Scottish Islands, & Channel Islands, these locations will be placed on a Two Day service).

The following post codes are not eligible for Next Day delivery and will be assigned to a DPD Two Day service:

AB31-AB54, BT1-BT94, FK17-FK21, GY1-GY10, HS1-HS9, IM1-IM9, JE1-JE3, KA20, KA27, KW0-KW17, PA20-PA76, PH15-PH50, PO30-PO41, IV1-IV63, ZE1-ZE3

DPD Policy:

On the day of your delivery, DPD will send a notification via text/email to confirm your 1 hour delivery time slot. There will need to be someone present at the address to sign for the parcel, if no-one will be available you will have various options on your DPD notification email such as rearranging your delivery or leaving in a safe place. If there is no one available to sign for your parcel and no information has been supplied to DPD, a calling card will be left with instructions on how to proceed. If you encounter any issues regarding your DPD delivery please contact our customer service team who will do their best to assist.

Royal Mail Policy:

It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unable to sign for a delivery. If this is the case, you will receive a Royal Mail calling card with instructions on how to collect your parcel or rearrange delivery. If your parcel is not collected or redelivery arranged within 3 weeks Royal Mail will return the package to us.

In the unlikely event that you do not receive your¬†parcel, please contact our customer services team at [email protected] quoting your order number.

  

EU (incl. Republic of Ireland) Delivery

We regret to inform our EU customers that due to ongoing issues in relation to Brexit, we have had to temporarily suspend our EU delivery services. 

We are looking into solutions to fix these issues to run a smooth and streamlined service to the EU, so please be advised we do hope to resume our EU services soon.

 

DNI Number: Spanish Citizens

As of 02.03.21 we are required by DPD to add a 9 digit DNI number on any orders over £150. Any orders over £150 will be held and our customer services team will contact the customer to request this info to add to the consignment.

 

International Delivery

We offer worldwide postage at very competitive prices. Your postage cost will be calculated at the checkout based on your country and the items you are ordering. Please find a table below showing estimated prices and delivery times. 

*Please be aware, regretfully we are unable to ship to the following locations:
Bouvet Island, Caribbean Netherlands, Cocos (Keeling) Islands, C√īte d‚ÄôIvoire, Eswatini, Heard & McDonald Islands, Libya, Monaco, Norfolk Island, Palestinian Territories, Reunion Island, Russia, Somalia, South Georgia & South Sandwich Islands, St. Barth√©lemy, St. Pierre & Miquelon, Svalbard & Jan Mayen, Syria, U.S. Outlying Islands, Venezuela, Yemen

Destination   Delivery Service   Est Delivery Time   Cost 
Republic Of Ireland  2 Day Delivery Order before 3pm (Mon-Fri) £9.99
Highlands, Islands & N.Ireland Standard Delivery 3-4 working days FREE
Europe Standard Delivery 2-6 working days From £8.00 depending on weight
USA  Standard Delivery 5-7 working days From £15.00 depending on weight
Canada Standard Delivery 5-7 working days From £20.00 depending on weight
Australia Standard Delivery 5-7 working days From £15.00 depending on weight
Rest Of The World Standard Delivery 7-21 working days From £20.00 depending on weight & location

* All delivery times are an estimate and cannot be guaranteed. Excludes weekends & Bank Holidays. Please note we cannot provide a shipping service to a PO Box address, any PO addresses entered can result in your parcel being severely delayed and/or returned back to us.

Customs fees:

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation and are the responsibility of the customer. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.

Once the parcel arrives at a destination if it is refused by the customer they will be liable for any fees incurred via the courier service as well as a restock fee.

Please note customs fees will also be required for any exchanges and are the responsibility of the customer.